The iconic Riu Mazatlán, officially known as Riu Emerald Bay, is part of the global Riu hotel chain and is the largest, most well-known hotel in Mazatlán. Featuring over 700 rooms and a massive, striking tower that stands 22 stories tall and looms over everything around it, the Riu Mazatlán is impossible to miss. After spending a week there in 2023, just the two of us, we returned again in 2024 with 20+ friends and family members in tow. Needless to say, we had a very different experience…
Just to be clear, we paid for our entire stay both times and never received anything from Riu Mazatlán in exchange for this review. We just thought it would be a useful post to write for people looking to visit Mazatlán (especially those joining us there).
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In fact, the hotel did not even know we are travel bloggers the first time we stayed and if they know now, nobody mentioned anything. Since everything is already included there weren’t a lot of perks to offer, anyway, and those guys bringing drinks by the pool are impressively quick and accurate no matter who you are.
It is always a bit different when we do these family and friend trips because we are usually travelling before and after so don’t join the charter flights with everyone else. Which is how we ended up spending a week at the Riu by ourselves last year, when the arrest of Ovidio Guzman (El Chapo’s son) and subsequent retaliation put a halt to trips coming down from Canada (and most other places).
So everyone was understandably a bit nervous about how things would go this time, especially with nasty winter weather starting to cause delays back home. Much preferable to a violent drug war, obviously, but still a concern.
Nonetheless, other than a couple of delays that ratcheted up the anxiety of everyone involved. the flights arrived as planned and we got to spend the week drinking, eating, playing games, drinking, walking on the beach, shopping, drinking, etc. with 21 of our closest family members and friends. Plus Laynni’s parents were once again staying in a condo just 10 minutes down the beach. Fun was had, is my point, I guess.
Not the healthiest of weeks, I’ll admit, not because there weren’t plenty of healthy options in the buffets, but because we rarely chose them. Besides questions about the overall nutritional value of my standard lunch of two tacos, two kinds of potato and two kinds of cake, as a group we drank somewhere in the range of, oh, one million cups of Dos Equis (start early, drink steady, that’s the key) and a similar amount of whatever goofy cocktails the others were into.
Now, back to the point, here is a little bit of background on the Riu Emerald Bay in Mazatlán.
A relatively new resort, it was only built in 2009 and the new section, where we stayed, was only added in 2019. In fact, when you zoom in on the map on the hotel app it still only shows our entire hotel wing as an empty dirt field. A tidy dirt field, sure, but no longer particularly accurate.
While the main tower reaches 22 floors up into the blue Mazatlán sky and boasts fabulous ocean views, it also has a reputation for slow, crowded elevators and, to some tastes, a dated décor. We didn’t care about the latter but the elevator thing was an important tip from Tamara Graae, our travel agent friend back home, and a big reason why we chose the new area.
The new section is just 4 stories, with more modern rooms and a quieter location away from the busiest pools and restaurants. We didn’t have an ocean view but still had a nice balcony overlooking the grassy, palm-tree-filled courtyard area and we didn’t have to even use an elevator, let alone wait for one. The new area also includes a fun waterpark with waterslides and a kids’ pool.
I’ll get into more detail on every aspect of the Riu Mazatlán soon but our very general overview of the place would be this:
Gorgeous beach, slightly inconvenient location, terrific staff, food selection is phenomenal, food quality is solidly “good”, there is a festive atmosphere and excellent wifi. In fact, I think that sentence will be perfect for our Expedia review. The guests were a mix of Canadians and Mexicans, with maybe a lower percentage of foreigners than we saw in similar resorts in Puerto Vallarta and Huatulco.
While it is considered a bit of a party hotel, I’d call it more “family-style party” than truly debauched Spring Break type party. Think less thumping bass and vomiting coeds, more a steady din of frolicking children and their parents gradually raising their voices to be heard over the yelling and, you know, because of the alcohol.
Last year the lobby felt a bit like a refugee camp at peak check-in and checkout times, although still polite and efficient. It seemed as though they made some adjustments, though, because this year we were thoroughly impressed with how efficient the check-in process was, both for us and for our group when they all showed up together as a fleet of three buses.
You can make reservations directly through the Riu hotels site or can sometimes find good deals on other booking sites. Last year we got a decent discount (and free cancellation) by booking through Expedia but found the best price directly through the Riu site this time around (also with free cancellation).
They are very good about giving you a bracelet to use the facilities even before your room is ready, as well as letting you keep it after checking out of your room if your flight happens to be later in the day.
Is Mazatlan safe?
Yes, despite its relatively close proximity to Culiacán, main base of the Sinaloa cartel, Mazatlán has a long history of tourism without any problems beyond the typical minor infractions common to any large city.
For a moment during our visit in 2023 it seemed like that was about to change as the arrest of Ovidio Guzman resulted in an outbreak of cartel vs army violence in Culiacán and a precautionary city-wide lockdown in Mazatlán. However, just 24 hours later the Mazatlán airport was re-opened and the city was back to business as usual.
The Riu Mazatlán itself feels very safe with security tightly monitoring every vehicle or person arriving (as Laynni found out firsthand when trying to give her parents a tour of the place one day).
For those with their own vehicle, there is free valet parking in a secure lot off the main street.
Where is the Riu Mazatlán?
The Riu Mazatlán is located on Playa Brujas (Witch’s Beach) at the far northern end of the city past the marina. Also known as Playa Cerritos (Little Hills Beach), the beach runs for miles along the Pacific Coast, perfect for long wanders on the sand.
While the somewhat remote location means the huge beach is generally not crowded and there is very little traffic, it isn’t necessarily the most convenient place to be if you want to check out a bunch of other restaurants and bars (although most people are happy to stick with the all-inclusive food and drink anyway). There are frequent buses to the Golden Zone (Zona Dorada) and the Centro area, though, as well as reasonably priced taxis, pickup trucks and pulmonias (open-air 4-passenger taxi/tuk tuks), all of which wait just outside the resort, day and night.
There are also a handful of good restaurant/bars about 10 minutes walk north – Mr. Lionso on the beach and Roy’s, The Last Drop (shows Canadian sports), Looney Bean Coffee and a few basic seafood places.
How far is Riu Mazatlán from the airport?
It is 37 kilometres (23 miles) from Mazatlán International Airport to Riu Mazatlán and takes roughly 40 minutes to drive.
Mazatlán International Airport is located well out of the city to the southeast while the Hotel Riu Emerald Bay is a fair way north of the city. However, because the main traffic of the city can be bypassed, the trip doesn’t feel too long.
Unfortunately, there is no public transportation to and from the airport and official airport taxis are technically the only way to get there and away (680 pesos from the airport to the Riu Emerald Bay). However, in practice, if you are heading back to the airport on your own (not on a charter shuttle) you can hire any taxi and negotiate your own rate. It sounds like the rules on this keep changing though, so be sure to check on the latest situation.
Mazatlán Map
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Riu Mazatlán Rooms / Amenities
The rooms in the Riu Mazatlán are big, modern and comfortable. The ones in the old tower look a bit dated but still function equally well. All the rooms use electronic key cards and have balconies, air conditioning, flat-screen TVs, hair dryers, fully stocked mini-fridges and even wall-mounted liquor racks (4 40oz bottles of hard stuff in case you wake up in the middle of the night with a desire to make your inevitable hangover even worse).
Most of our group was scattered all over the new section and were all happy with their rooms. My parents were staying directly above the live music bar and somehow never had a problem with noise which tells us the rooms have impressive soundproofing or that my parents drank way too much.
There is daily maid service and rooms have smoke alarms, sprinklers and electronic safes for valuables (large enough to fit a 15-inch laptop). There is also an iron and ironing board, in case ironing your bathing suits is a top priority, and a telephone for, I guess, calling reception or simply reminding yourself of what life was like when you were a kid.
We were pleasantly surprised by the wifi – each room gets access for 4 devices and it was reasonably fast (15-20mb/s) with a strong signal everywhere in the hotel. We thought it might be slower this time around with the hotel much more full but it held up quite well. There was a weird thing where none of us had to login for the first couple days, then eventually got kicked off, the wifi was out for a few hours, then we all finally had to login properly. After that it worked fine again, though.
The situation with drinking water in Mexico is always a tricky one (to drink or not to drink?) and access to drinking water at the Riu wasn’t as straightforward as you might hope. We were given two 1.5L bottles to start and our fridge came with a few small bottles but they were only restocked when we called and asked for more.
However, staff was always happy to fill our personal bottles if we asked and there is a very handy public water/pop/beer/wine station in the main hallway just between Las Tres Islas and Las Gaviotas restaurants (although there were a few times when it wasn’t working).
The hallways and staircases are wide and colorfully decorated but, as I mentioned earlier, if you are in the tower you might have to wait a bit for the elevator now and then. However, Laynni’s sister and brother-in-law stayed there in a spectacular 20th-floor suite with incredible views, a jacuzzi tub inside and a hot tub on the terrace. They absolutely loved it and never had any real elevator issues (there are actually 8 in total).
However, to be on the safe side, and depending on which floor you are staying on, when you are leaving your room some people recommend actually catching the elevator as it is heading up because if you wait until it is coming back down it is often already be full.
Riu Mazatlán Beach
Riu Mazatlán has easy access to three beaches, although where one ends and the next begins is anyone’s guess. Starting to the south is Playa Sábalo, moving north to Playa Cerritos and Playa Brujas. The distinction between them isn’t really as important, though, as the fact that these huge, wide beaches are clean, spacious and run all the way up and down the coast.
The Riu Emerald Bay is located right on the beach and there is a roped off area full of loungers, umbrellas and palm trees where staff will serve you drinks and food.
More importantly, the large group of sellers and mariachi bands that congregate nearby are not allowed inside the ropes so if you start suffering from “tout fatigue” you only have to duck back inside the rope to get a break.
On the other hand, some will enjoy the fact that these sellers set up a small, portable market where you can pick up souvenirs, trinkets, beach toys, inflatables or boogie boards. You can even get your hair braided or be serenaded very closely and directly by a mariachi band, whatever suits your fancy.
While the waves are classic and impressive, they are also pretty rough and occasionally treacherous. When the tide is going out the riptides and undertow can be dangerous enough to keep people out of the water.
Most of the time it is safe for swimming, though, if not that comfortable (that’s what the pools are for, anyway). It is great for boogie boarding and even surfing (in spots). Also, at least the slope is very gradual so it is easy to wade in up to your knees without chancing the waves too directly.
Riu Mazatlán Pools
Depending on how you define or combine them, there are roughly 5 pools at the Riu Mazatlán.
2 large, popular pools, one with a swim-up bar and water volleyball net, the other mainly for families. Then two smaller pools at either end, both of which are much quieter, one of which also has a swim-up bar and is adults-only.
Then there is Riuland kids with its own pool in behind the water park with waterslides for smaller kids. The main waterslides are actually pretty intense, with a couple speedsters and the wild “toilet bowl” that roughs you up and drops you out the bottom. The ridges also took a layer of skin off my shoulder blades but that might be down to my technique more than anything (still can’t shake that “heels and shoulder blades only” for max speed, thing, even in my advanced age).
There are hundreds (thousands?) of loungers two rows deep around every pool, some with retractable covers so you can choose sun or shade, others fully shaded by trees or you can ask for umbrellas (although they are the “partial shade” types so don’t get cocky about the need for sunscreen). Pool rules state “no reserving chairs” in hopes of avoiding the early morning games of towel draping that take place at other resorts.
People still did it, though, but there were so many chairs that nobody seemed to mind and there were always other options.
Riu Mazatlán Restaurants/Bars
As we mentioned, the Riu Mazatlán is an all-inclusive resort so guests are given a wristband to wear and after that, everything is free! Ignoring the fairly substantial price you paid to be there, of course. That includes both food and drinks, and premium drinks, too, not just the crap stuff.
Unlike some resorts, the reusable beer cups are reasonably large so taking your own to-go cup isn’t as important as at the resorts that insist on using tiny little shot cups.
There is a massive amount of variety in the buffets so everyone should be able to find something that suits their fancy. From tacos, meat dishes and pasta to soups, salads and rice, with pretty much everything in between. There are also a lot of kid-friendly options such as chicken nuggets, hot dogs, fries, etc. One of our friends constantly bemoaned the undercooked potatoes but he is an inherently angry man and fancies himself kind of Irish, so maybe not the best judge.
Unfortunately, a bunch of people in our group (and a few others, apparently) all got quite sick the last night/morning in a way that suggested it was probably food-related. Not great, obviously. But hard to pin down exactly what or how and the vast majority of people had no problems. I did not hear or read anything that suggests this is a pattern butI guess there is always a chance of picking up something.
There are 6 restaurants and not all of them are open every night. The earliest one opens for dinner at 18:30, which sometimes can feel a bit late for us, mostly because we are rapidly making our way toward age-related “early bird” territory, and partially because a full afternoon of sun and beer can result in quite an appetite.
The main restaurant is Las Tres Islas, a huge buffet that is open for breakfast and dinner.
Las Gaviotas is an all-day buffet just down the hall.
There are 2 a la carte restaurants that need to be reserved in advance – Tabasco (Mexican) and Bamboo (Asian).
Pepe’s is a poolside snack bar that has burgers, fries and nachos. Perfect for a quick bite without leaving the pool.
El Malecón buffet is in the new section of the hotel and only serves breakfast.
There are 8 bars, ranging from basic swim-up bars to a night club with daily live music, entertainment, a garish pink bar where the bartenders aren’t as efficient but they are quite flirty, plus a “Sport Bar” that has an odd smell but does, indeed, show a lot of sports and is open 24 hours. Plus, in our opinion, it has the best bartenders in the entire resort.
Riu Mazatlán Facilities and Services
The Riu Mazatlán offers almost everything you could want in a beach holiday, starting with the Renova Spa, with private hot tubs, saunas, hydrotherapy, beauty services and beach massages.
The fitness center / gym has a few treadmills, stationary bikes and weight stations. I can’t say I set foot in there this year but a few of our group did (to unanimous derision) and they assured us it was pleasant enough. There are also fitness classes every day under a large palapa near the beach.
The Riuland kids water park features several fun but less intense waterslides and a big pool for kids. The 8-11 year-olds in our crew absolutely loved them.
Every night there is a Riuland interactive kids show that most of them loved, even if there was some grumbling about the 2-year-old given unfair advantages in the dance challenge.
There is secure valet parking for those with their own vehicle. They can also arrange car rentals, as well as motorbikes or ATVs.
Most of the staff speak both Spanish and English, and some speak a variety of other languages as well.
The hotel is technically wheelchair accessible, although we met a fellow Canadian in a wheelchair and he said there was still a lot of room for improvement. He had no problem getting drinks or food, though, so he seemed happy enough.
The front desk offers access to a larger safe if necessary. You can also take advantage of the currency exchange, get your hair done, book laundry service and check out the gift shop.
For an extra cost you can book a variety of day trips – whale watching, fishing, Stone Island, horseback riding, Old Town tours, etc. This year they added baseball tours to watch the local professional team, the Venados play. We didn’t take the tour (they offer better seats and apparently get to meet the team) but went to a couple playoff games while in Mazatlan and they are both very affordable and endlessly entertaining.
There is a daily schedule of events meant to keep people (mainly kids) busy, including volleyball, bean bag toss, giant Jenga, arts and crafts, horseshoes and dancing. If you want to do your own thing, you can ask at the activity centre for a volleyball, fútbol (soccer), ping pong (2 tables) and water volleyball. The volleyball games were very popular, running at 11 am and 4 pm every day with a 6×6, 8-point king-of-the-court system. If you have a team of 6, great, but if not, just show up and they make teams on the fly (best to get there at the start).
There are only a few boogie boards that get snapped up quickly but this year one of the guys on the beach was selling the cheaper styrofoam ones (around 500 pesos) and also had a good selection of high quality boards (the ones with reinforced bottoms) for rent as well if you’ve got someone who’s really into it.
If you have older kids who want a more hardcore experience, there is a surf shop up the beach next to Mr. Lionso where you can rent the good boogie boards for 150 pesos per hour (or 300/day long-term) and surfborads for around 180/hr. There are pretty good beginner waves right out front, especially in the morning, where we usually saw a few dozen people out there catching waves.
Riu Mazatlán Day Pass
If you or someone you know just wants to visit or check it out for a day, it is possible to buy a Riu Emerald Bay day pass that grants you access to all the facilities, plus unlimited food and drinks. However, it seems as though they don’t really want to promote this since the prices are a bit crazy.
1,200 pesos ($US60) per person and the pass is only valid from 10:00 to 17:00, which means you miss out on both breakfast and dinner. You’ll need to drink pretty hard all afternoon to get your money’s worth.
How to Get to Riu Mazatlán
Riu Mazatlán is 37 km (40-min drive) from the Mazatlán International Airport. It is also about 30 minutes by car, bus or pulmonia from the Old Town and about 20 minutes from the Golden Zone. There is a large secure, free parking lot in the resort.
On the bright side, even if you don’t have your own car there are loads of transportation options.
The green city buses that say “Sábalo Centro” run all the way from the top of Playa Cerritos down through the Golden Zone, then along the malecón for a few kilometres before turning inland a few minutes before reaching the Old Town.
These buses cost just 13 pesos per person, you pay the driver and they will give change. You don’t necessarily have to be at an official bus stop to get them to stop but you will have to flag them down.
Taxis are quite affordable and one or two can usually be found waiting outside the gate of the resort, or you can ask the front desk to call one for you.
Pulmonias are a very unique, very Mazatlán way of getting around. These open-air taxi/tuk-tuks hold up to 4 adults, are often stylishly decorated and are a more fun mode of transportation. There are always some waiting by the Riu Mazatlán gate and you will need to discuss the price ahead of time – anywhere from 100-200p to the Zona Dorada to 200-300p to the Old Town.
Pickup trucks with covered bench seats in the back can be found about 100 metres north of the Riu Mazatlán gate and prices are generally similar to pulmonias, making them good choices for larger groups. Plus, they all seem to have added Bluetooth now so you can connect and play your own songs in case you happen to have an alcohol-enthusiasm-for-music thing going.
Keep in mind, prices can vary considerably depending on time of day, number of people, your Spanish skills, haggling ability, desperation level and how much you actually care about saving a couple dollars.
Mazatlán: When to Go and Weather
In our opinion, Mazatlán has incredible weather. It doesn’t get much rain but what it does get occurs mainly between July and September. From November to May you’ll hardly see a drop.
What we like is that Mazatlán is much cooler than the Mexican resort areas further south. During the dry season, daily highs are usually around 25-28C with nightly lows as cool as 15-18C. Some people are surprised and a little bit offended when they find they need to wear a sweater at night (especially Canadians intent on trading northern winter for heat, lots and lots of heat) but we love the cool mornings and evenings, plus the fact we never had to use our air conditioning.
High tourist season is from Christmas to the end of February, although you might see big groups at any time of year. In general, November, March and April are good times to visit for perfect weather and fewer other tourists.
Things to Do in Mazatlán
Here are just a few of the top highlights to check out during your visit to the Riu Mazatlán:
Old Town Centro – classic colonial architecture and some seriously impressive churches.
Golden Zone (Zona Dorada) – bars, restaurants and tourist shops.
Stone Island – not actually an island but it has one of the nicest beaches in Mazatlan.
Mazatlán Venados – Mazatlán has its own professional baseball team and checking out a Venados game is definitely a fun and memorable experience.
Mazatlan Futbol Club moved to the city from Morelia in 2020, so soccer fans can check out a pretty high quality professional game.
The Malecón – running for 7 kilometres south from the Golden Zone, the best parts are close to Olas Altas and the Old Town.
El Faro (The Lighthouse) – it is, in fact, a lighthouse set on a scenic hill at the most southern point of the city. It took us 45 minutes to walk from the old town to the top, where you can enjoy the views for free or pay 30 pesos to try the Skywalk, a glass walkway out over a precipitous drop.
There is now a huge crocodile that seems to live in the lagoon next to the tower. This is less of a “thing to do” and more of a “weird curiosity”, and something to keep in mind before you start randomly wading your way inland.
Riu Mazatlán: Nearby Hotels
If you decide that an all-inclusive hotel isn’t really your thing, there are a few nearby options where you can enjoy the same outstanding beach and have your own kitchen to boot.
The Brujas Tower Beach Resort apartments located in Playa Brujas Beach Club have fantastic views and guests share a pool, garden, fitness centre and lounge. It is also very close to Mr. Lionso and the other end of the road restaurants.
Check prices and availability at Brujas Tower Beach Resort
The quiet Quintas del Mar Condominios are available with a variety of views surrounding a peaceful pool on a nice stretch of beach.
Check prices and availability at Quintas del Mar
On the other hand, if you like the idea of being a bit closer to the centre of town, the malecón and the main tourist areas, there are plenty of good choices further south.
Located on North Beach, just south of the majority of the Mazatlán tourist facilities in the Golden Zone, Varali Grand Hotel is a 5-star hotel with amazing views, great balconies and a nice pool.
Check prices and availability at Varali Grand Hotel
Very close to Playa Olas Altas (High Waves Beach), the malecón and the Old Town, Casa de Leyendas is a charming, traditional hotel with a lounge, terrace, restaurant and pool.
Check prices and availability at Casa de Leyendas
Riu Mazatlán Verdict
Mazatlan is a booming Mexican beach town, likely to get much more popular over the next few years. And Riu Emerald Bay is one of the most comprehensive beach resorts we’ve ever seen. It is huge, can easily accommodate big groups and offers an impressive range of facilities, restaurants, services and activities.
No, it won’t feel like a quiet, beach hideaway, at least not in high season, but we had no trouble finding more peaceful corners, pools and restaurants whenever we felt the need to escape family-topia. With a fabulous beach, perfect weather and an absurd variety of food and drink, the Riu Mazatlán is an exceptional choice for your next all-inclusive beach holiday.
Other posts you might like:
Mexico Group All-Inclusive: A Survival Guide
Barcelo Huatulco: All-Inclusive in Photos
La Casa de Familia de Mazatlán
Playa Zipolite: Mexico’s Only Official Clothing-Optional Beach
On the Seventh Day They Rested in Mazunte
The Lovely Janet Guide to Isla Mujeres
A Lake By Any Other Name, or Chapala
